Last November 16, 2008 my huge box for Pinas was picked up by an agent of Star Kargo (AbS-Cbn). I was used to send my box with Forex because I can track it down in there website. But this time the agent said that he is into Star Kargo and so I switch. Christmas and New Year came and gone still no box. But before Christmas I called there customer service and after New Year too but still I only be answered they couldn't track the package yet hmmp! So I tried to reasoned out to myself that it might be because of the holiday that the package is not yet there in Manila. So I stretched out my patience and let the weeks passed. Yesterday, I called the agent because I already wondered how come the box is not yet delivered where the heck is my box?? I found out that the SKIL # that is in my receipt is not the SKIL # that the agent had. I was already started to be pissed off but choose to be calmed (inhaleeeee exhaleeeee!!) After I talked to the agent I called the number that he gave me and I found out that it is another agent from Chicago and he told me that the box arrived in Philppines December 10!!!! Again this agent gave me another phone number that I have to call to confirm and that is the STar Kargo customer service! I didn't say anything to this agent that I knew their customer service number by heart since November 2008. Still I have to keep calm and recollect myself because the lava is already ready to be spewed!! After I talked to this agent in Chicago, I called their customer service number and answered all the information she needed. But ended up telling me that I had to call back after two hours because Manila office is not yet open at that time Grrrrrr!! So I waited for two long hours and called again. This time the woman who answered was able to locate the box and told me that the box is already in our town and it will be delivered 1 or two days!! Geezzz! AFter more than 2 months and 8 days the box is not yet physically delivered in our door step. And so therefore, with my experienced with ABS-CBN STAR KARGO??? I rated them -5, thumbs down , very poor service!!
Saturday, January 24, 2009
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My goodness, that's the kind of customer service you get when it comes to dealing pinoys hahaha. Especially sending it around november, expect the worst delay ever. I suggest to send it like around october, i'll guarantee it will be there before the holidays. My boxes are still here waiting for the second one to be completely full lol.
ReplyDeleteHi vanz, first time it happened to me sa abs-cbn star kargo pa. I understand for a little delay because of the holiday season but goodness graceous nag two months na di pa na deliver. Iba talaga ang serbisyong pinoy!
ReplyDeleteit's my first time to know about that abs-cbn cargo--pero ang pagkakaalam ko,palaging delayed ang service pinoy!!kahit saan-kahit kailan!!lol!
ReplyDeleteLol! Oo nga eh I don't know why magkadelay-delay. Last Thursday the package arrived thanks God!
ReplyDeleteSame experienced! we drop off our package to our agent here in alabama last November 2, 2008 and they said it takes only 35 days to the manila and then another 10 days to other provinces.and until now we don't have any idea where our package is! I contact the Authorized agent(G-Star Trading LLC in Virginia) they send me an mail that telling me to contact this person just like they treat their customer like a ping pong ball; they don't can't tell exactly about the status of your package it's now 90 days and then I contact again our agent here in alabama and she gave me the number to call in the phippines and then I found out that number can't be reach my god! what kind of business is this? they give you a tracking number that you can't track? and they give you a customer service number and-mail that there's no service? what's this? and it says ABS-CBN starkargo?f it's under ABS-CBN we expect to much for the service but I think we are wrong when it comes to service!!!
ReplyDeleteHi Jennie, that is one thing with Abs-cbn star kargo they don't have a website that we can track down our package. What I did I called the agent who picked the package and asked him the SKIL # because I found out that my SKIL # and my agents SKIL # are not the same. Then call this number 1-866-STAR-555.
ReplyDeleteJust like you I thought it is because ABS-CBN we can rely on there service but I was so disappointed the good thing is that the package came in ONE PIECE salamat naman at di nagkagutay-gutay mantakin mong more than two months na yong package.
Hope everything will work fine at your end don't stop calling they have to know they got a very bad service.
We have a terrible experience here -- kasi palinawag lang --- If your boxes were picked up by G-STAR TRADING na ABS-CBN, hindi yun na deliver ng StarKargo. G-STAR TRADING sent the boxes through MANILA FORWARDERS and NOT THROUGH ABS-CBN STARKARGO. We found this out later on. Tapos G-STAR was not returning calls. We finally received the phone number ng Manila Forwarders in the Philippines and was able to track our boxes. We demanded syempre to deliver the boxes right away.... wala din. Anyway, this is not the problem with ABS-CBN STARKARGO -- but with this G-STAR TRADING who just used the StarKargo's name and shipped the boxes through Manila Forwarders. Meron pangang mga tsismis from VA Beach Manila Forwarders na binili na daw nila yung ABS-CBN StarKargo which is so untrue. Just want to clarify this awful, awful use of the ABS-CBN StarKargo's name!
ReplyDeleteIf that is the case bakit pumapayag ang starkargo na ma gamit ang name nila ng G-star trading llc? hindi ba nila na isip na nasisira ang reputation nila just becuase of others? hay iwan ang gulo!!!
ReplyDeleteThe WORST door-to-door company that I ever dealt with.
ReplyDeleteABS-CBN StarKargo picked up the boxes at my house on May 23rd. I called them the other day to track the boxes down and was told that the boxes were not shipped until June 29th & expected to arrive in Manila on July 29th. WHAT? And was also told that it won't arrive in my hometown until August 10th.
STAY AWAY FROM THIS COMPANY!!!
Sobrang abala talga yang strkargo na yan...9 days na ko naghihintay ng package namin galing tate hanggang ngayon wla parin.ang dme ko na nakausap puro wlang kwenta..bigay sila ng bigay ng date d nmn naddedeliver...kakagigil abs cbn pa nmn ang may ri tpos ganyan...dapat ang management ng abs cbn ay may gawin para maayos tong kabulukan ng serbisyo ng starkargo na yan..at ang contact numbers nila d mo talga macocontact mapupudpod ang daliri mo...d ko lam kung strategy nila un para d makapagverify ang mga customer nila..GRabe talga at sobrang ka bulukan ng siste,ma ng abs cbn starkargo nayan..kaya kayong lahat kung balak nio magpadala sa starkargo wag na lng pakiusap mapapraning lng kayo kung asan na ang packge nio at kung kelan idedeliver at masama baka hindi pa nga madeliver...umaasa parin ako na matatanggap namin u ng package hanggng ngyon...
ReplyDeletekaya starkargo at abs cbn gumawa kayo ng paraan para maayos ung kumpanya nio or mas maganda MAGSARADO NLNG KAYO....
I have the same experience. I prefer Manila Forwarders, personally my agent is Chax Chavez and he delivers boxes from home. He also has an online tracking so you know where exactly the box is, which location etc.
ReplyDeleteCheck him if u wanna try. http://www.home4pinoy.com/
you're all right..shit ang star kargo
ReplyDeleteI do some shopping at Nevada during my visit there last December. I packed them before Christmas so that before I leave US my boxes were sent already. I went back to Philippines before my boxes were ship out. To make the story short...the boxes were picked up 1st week of January because the agent said that even they pick up the packages 3rd or last week of December they will only stay at their storage area until first week of January because it's peak season. My other boxes were sent through LBC (Spanaway, WA) the same week my packages at Star Kargo were picked up. LBC has delivered my boxes to my place in the province after 45 days of waiting but my boxes at Star Kargo until this time has not reach me. I've called long distance to Star Kargo office a lot of times only to hear that the cargo vessel was delayed. They got my contact number but still there is no advise from them. Last week, I followed up again...the vessel is due to arrive that Thursday night daw and after that it will pass Custom and have to wait for another 7 to 15 days to be deliver....hayyyy....i should not have sent my boxes through them. I tried to get the agent's contact number in the province so that i don't have to call long distance to follow up. My request was declined because they are not allowed to give the contact numbers of their agents. Very poor service!!! Today is March 6....WALA PA DIN BOXES KO.
ReplyDeletenabiktima din ako ng star kargo na yan...first week ng january pinick-up yung box ko, hanggang ngayon wala pa....hayyyy.....walang kwenta yung abs cbn starkargo....sa lahat ng pinagpadalhan ko, d2 lang tala kumolo yung dugo ko ng husto...mga sinungaling silang lahat....
ReplyDeletewahhhhhh....until now wala pa rin yung box ko sa Pilipinas....I called customer service, the one who picked my box and the agent, and no one wants to answer my call. Ano bang klaseng ABS CBN ito....the worst...4 months na yung box ko di pa rin dumadating....BEWARE...they changed their name to FILCARGO...ano para lokohin na naman yung maraming tao???
ReplyDeleteDo you know the contact number na pwedeng mag follow-up dito sa Manila? My sister in law also sent a box nung Jan 22, 2010 pa. up to now wala pa rin :(
ReplyDeletePLEASE BE AWARE THAT FILCARGO IS IN NO WAY RELATED OR ASSOCIATED OR AFFILIATED WITH ABS-CBN STAR KARGO. FILCARGO ARE PARTNERS WITH CARGO PLUS INC....... FORMER AGENTS OF STAR KARGO ARE IN NO WAY RESPONSIBLE FOR ANY DELAYS THAT IS BEING DISCUSSED HERE. MOST OF THEM TRANSFERRED TO FILCARGO IN ORDER TO BETTER SERVICE THEIR CUSTOMERS. FILCARGO OFFERS BARCODING TECHNOLOGY IN ORDER FOR CUSTOMERS AND AGENTS TO BETTER TRACK THE WHEREABOUTS OF THE BOXES -- FROM WHEN IT'S SUBMITTED FOR SAILING - TO WHEN ITS LOADED ONTO CONTAINER -- TO WHEN IT ARRIVES IN THE PHILS -- TO WHEN ITS FINALLY DELIVERED TO CONSIGNEE -- ALL INFORMATION ARE POSTED ON THE WEB SITE INCLUDING PICTURE OF CONSIGNEE.
ReplyDeleteAGAIN FILCARGO IS NOT ASSOCIATED OR AFFILIATED WITH ABS-CBN STAR KARGO.
Another bad experience with Star Kargo...
ReplyDeleteGot two boxes sent by my cousin, picked-up from her house last March 16, 2010..supposedly shipped last March 27 and should have received it first week of May, but until now wala pa rin...
2 weeks na kaming tumatawag dito sa local agent to check on our boxes..same dialogue "wala pa po sa manifest ma'am, please try to call after 2 days/next week, baka dun po nasabay yung box ninyo,"
They can't tell kung nasaan na yung boxes namin, na-pickup from us, but they can't tell kung napasama ba sa March 27 shipment, naiwan ba sa Virginia? nasa laot ba or nasa Phil Customs na?...
Sobrang tagal! We just tried their service kasi ang nakalagay sa website nila is from sailing date,"transit time for balikbayan box from Virginia to ABS-CBN Starkargo Philippine warehouse Metro Manila 37 days," tapos ang mura pa dahil $70 per box...
hmm mapapamura ka nga palang talaga sa sobrang tagal!!
Grabeeh! ngayun ko lang nabasa tong mga post at comments niyo. Kung alam ko lang na ganito pala ka worst ang serbisyo ng STAR KARGO, hindi na sana namin pindala sa kanila ang 3 boxes namin for our family in the Phils. We were told by their Orlando, Fl agent ( Mr. Luis Araneta) that they picked up our boxes last week of March. He said that in his e-mail, the boxes arrived in the Phils. April 24. Then April 26 it came out of custom. Delivery will start May 11. But until now wala pa ring nare-receive ang family ko. I called ABS-CBN customer service several times pero wala silang maibigay na any information abt. the status of our shipment. My sister tried calling Star Kargo Manila office pero puro lang sila pangako ng date of delivery pero until now wala pa rin.
ReplyDeleteHeck!!! it's very frustrating. I put so much trust that my shipment will be safely delivered to my family by ABS-CBN Star Kargo. I have a friend who had their boxes shipped by another company, kasabay ng boxes namin. Natanggap na ng family nila na nasa provinces pa.
GGRRR!!!
WELL I HAVE READ ALL YOUR COMMENTS AND THE ONLY WAY TO BE RECTIFIED AND TO CORRECT THIS SITUATION IS TO HAVE A LEGAL UNDERTAKING FROM ALL OF US . LETS HAVE A CLASS ACTION SUIT AGAINST THIS OUTFIT. FALSE ADVERTISING TO START WITH . LETS PUT AN END TO THIS PRACTICE AND LET US CALL AND BLOG SOME MORE SO MORE PEOPLE WILL KNOW ABOUT THIS ROTTEN STAR KARGO.
ReplyDeleteWhy don't we do that "class action", where should I start? My husband is a legal attorney, and right now I really would love to file for their "FALSE ADVERSTISING". It has been 65 days, no boxes, no traces. I have been told that the boxes is on transit, and that was a couple of weeks ago. Then May 18 their was a shipments from California, and my boxes were not included. So now, again I have to wait for another incoming cargo. If you know how to file a case, please please let me know.
DeleteBWISIT tlga yang starkargo na yan! i told my wife na nagoyo silang 3 ng housemates nya who are all working in the US-mura nga daw but i knew there is always something fishy pag mura lng(though d lahat) at nangyari na nga.MAY pa pinadala galing US at hanggang ngaun wala pa at 45 days ang sabi sa kanila. tinanong ko ang kung anu ang status ng boxes at sagot sa akin ay d daw nila alam at pasensya na daw na parang prinaktis na ang lahat ng sagot nila sa mga galit na tatawag.Goodness halos lahat may internet na at lahat ng bagay ata ay mattrace na pag galing dun.i asked for their manager para bigyan lng man ng solusyon o linaw ang problema ko pero ang sabi ay nasa meeting pa daw at 1pm pa mattapos and i called them up 8am.laging umiiwas ang manager at kawawa ung sumasagot sa phone at kung hindi ko minura mura ang employee nila ay hindi pa makaisip ng paraan para ako'y bigyan ng updates.this is a ridiculous shipping company at d na dapat nagooperate e2!i agree wid RAY-we need to do something to stop them from operating and fooling other people.
ReplyDeleteWag po kayo magpapaniwala sa ibang nagpopost dito, napagalaman po na ang ibang nagpopost dito lalo na mga Anonymous posts ay mga empleyado ng mga ka kompetensya ng Star Kargo. Forex, Alas, Atlas, LBC. Wag po tayo basta basta nagpapaniwala. Ito po ay isa lamang paninira sa pinagkakatiwalaang ABS-CBN. Wag din po tayo magpaloko sa mga pekeng agents na nagpapakilalang taga Star Kargo, humingi po tayo ng proeba na sila nga ay taga Star Kargo upang makasiguro tayo sa serbisyo.
ReplyDeleteGrabe talaga ang service ng STAR CARGO so very very.. POOR!! June 6, 2010 napick-up ung package sa house ng sister ko kasi expected nya pagdating ng July 20 asa Manila na, ung sister ko na nagpadala nakarating na ng Phils. at bumalik ng USA ala paring box, kelangan ng father ko na bedridden ung Milk na laman ng package. Everyday I called the Manila Office, the girl named "Peachy" ang alam lang isagot eh "Ma'am wala pa po kami Manifest" di man lang masabi kng asang lupalop na ng mundo ang package. Unfortunately till now wala parin ung package, it's been 91 days too late! Pagganyan, magsara na kayo! kasi madadala lahat ng customer na magpapadala sa inyo. Wag nyo sa ikabit ang ABS-CBN sa name nyo. Nakakahiya!!
ReplyDeleteIm so frustrated with Starkargo, delivered my box to the agent at Maryland, June 23 and until now when I emailed the agent could not give any definite report on the status of my box. I thought if I sent it thru ABS CBN STAR KARGO, I am sending thru a reliable carrier. Called their Manila office but they always say they still do not have my SK no based on the manifest they have. They told me to email to starkargo_philippines@yahoo.com but got no reply. So where can we get the exact status of out box?
ReplyDeleterickiting
ReplyDeleterickiting
ReplyDeleteSTAR KARGO??? WALANG KWENTA ITO. NALUGAS NA ANG BUHOK NG MISIS KO SA STRESS SA KAHIHINTAY NG PACKAGES LAST JUNE 2010 PA IPINADALA HANGGANG NGAYON WALA PA. WAG NA NILANG HINTAYIN NA MALUGAS PA ANG BULBOL NG MISIS KO AT NAKU... MALILINTIKAN SILA SA AKIN.
ReplyDeleteTALAGANG BWISIT ANG STAR KARGO. WE SENT OUR PACKAGE JUNE, THEY SAID THAT SHIPMENT IS JUNE 17TH. AND WE WERE TOLD THAT IT SHOULD ONLY TAKE 45 DAYS TO GET IT TO MY FAMILY IN PINAS. MAG 3 MONTHS NA WALA PA ANG PACKAGE. OH MY GOSH, BUTI NALANG TRY LANG NAMIN TONG BWISIT NA SERVICE NA TO. NEVER NA GAMITIN NAMIN ULIT ANG STAR KARGO. WE USED TO SEND OUT PACKAGE THROUGH FOREX AND WALANG PROBLEMA TALAGA. WE ARE DEFINITELY GOING BACK TO FOREX KAHIT MEDYO MAHAL AT LEAST GUARANTEED.
ReplyDeleteAlam nyo pare-pareho ang experience ko sa mga kwento nyo everytime na tatawag ako sa customer service ng Star kargo! Mga manloloko talaga sila! Never again will I use their service! Let's file a consumer complaint against these people! I just sent ABS CBN an email complaining about their service. Sana makatulong para malaman ko kung saan na ang dalawang boxes na pinadala ko! Nakakakulo talaga ng dugo!
ReplyDeleteMy box was also picked up June 2010, I'm in VA by the way tapos until now wala pa! Everytime na tatawag ako, laging sinasabi na it will be there soon! Is it true na may nahuli daw mga baril sa isang balikbayan box kaya natagalan ang delivery ng lahat ng boxes kasi ininspection daw isa-isa ng customs?
ReplyDeletemy experience was far worse! i sent out 2 boxes last june 9, 2010. they said that the boxes were delayed due to the US customs inspections. my boxes finally arrived yesterday sept 24 (after almost 4 months!) but HALF of the CONTENTS WERE MISSING! somebody took advantage of the open boxes and helped themselves to my stuff! very frustrating and am very upset about this.... all my christmas gifts stolen! i would never use this company again.... ever!
ReplyDeleteBiktima din po ako ng STAR CARGO THEY ARE AWFUL!!!!! THE WORST SHIPPING COMPANY..... THEY TOOK HALF OF THE CONTENTS OF THE TWO BOXES WE SENT. MGA BWISIT!!!!!!
ReplyDeleteGRABE! Biktima din ako ng STARKARGO.... they are AWFUL! THE WORST!
ReplyDeleteSa wakas! After 5 months my boxes arrived intact! I'm glad di binawasan at naka-ready na ang consumer complaint form ko against them! Maybe I would still pursue this complaint to teach them a lesson!
ReplyDeletekami rin biktima din kami ng STARKARGO na yan hindi pa namin natanggap ang box namin tinawagan namin yong number nila sabi nila natanggap na raw namin ang box at may pirma pa raw ... haaaaaaaaaaaaa yyyyyyyyyyyyyy ang .... HOY STAR KARGO NG ABS-CBN ...IHINTO NYO NA ANG NEGOSYO NYONG BULOK>>> MARAMI NA KAYONGA MAPORWESYO...........
ReplyDeletesame here, I had horrible experience with star kargo c/o jose villamayos enterprises here in VA. my box was picked up Aug 25, 2010 and to date Dec. 10, 2010 nobody can tell me where the hell is my box! I am filling a claim on January and hopefully they will return the insured amount and the service fee! I was in the impression that this is a reliable forwarding service since its ABS-CBN owned, but its a hoax..company full of thives! I woundnt recommend it!
ReplyDeleteabs cbn stargago......yan dapat pangalan nila...alang kwenta magpadala d2......pagong ang serbisyo nila......sayang ang bayad....nagulangan din ako ng stargagokargo na ito.....abs cbn pa man din......
ReplyDeletestarkargo-pinakawalang kwentang kargo sa lahat......puro mandurugas........lets all file a complain d2 sa inutil na starkargo na ito.....bulok sa serbisyo......
ReplyDeletestarkargo the dumbest kargo..........patay patay ang service........
ReplyDeletetang inang starkargo yan......di lahat ng nagpopost na anonymous d2 ay kalaban ng cargo na ito.....talagang na experience namin ang katangahang serbisyo ng starkargo na ito mga bobo at inutil ang serbisyo nila.....sa starkargo abs cbn -- fuck you and your service.....bullshit starkargo....
ReplyDeletesa abscbn starkargo---tang ina nyo pag di lang matanggap before xmas ung pinadala ko tang ina nyo talaga.......magkakaalaman na.....punyeta kayung starkargo kayo....walang kwenta...... bat di tayo gumawa ng complain natin lahat na biktima ng kagaguhan ng kargo na ito......para mawala na ito,lalo dadami biktima ng kargago na ito kung di tayo magrereklamo......
ReplyDeletemga putang ina nyung starkago,putang ina nyung lahat........magnanakaw kayo.......fuck you............
ReplyDeleteWe're hoping StarKargo would be true to their words. Sept. 17 ipinadala namin yung box namin through them, until now, wala pa (Dec. 19). They promised delivery before Christmas- hopin they mean Christmas of 2010! Hehehe. Pasko - sana hindi naman "Pasko ng Pagabuhay". We will wait and see and will definitely post the outcome.... Haaay.
ReplyDeleteAugust 28 Mr Art Villamayor piicked up my box.....I was told my 2boxes was shipped September 16 hangang ngayon wala pa rin...every customer service na makakausap ko iba-iba ang sinasabi Hindi ko alam Kung sino ang papaniwalaan ko. Sabi nila schedule on delivery Dec 17-22 tumawag ako dahil wala parin,bang tao na naman ang nakausap sabi parating palang daw on vessel pa....HOY STAR-KARGO anong ginagawa nyo.. Umaasa kami na gawin nyo ng tama ang trabaho nyo
ReplyDeleteFirst time Kung magpadala already disappointed I was assuming na na delay lang,so I sent another 2 boxes pero noong nalaman ko na ganito kabagal ang serbesyo nila kinausap ko ang taong nag picked up ng box ko na ibalik nalang sa bahay ang box ko kung d pa na shipped out August 28 hanging ngayon 2days nalang Christmas na wala parin....ABS-CBN maaasahan daw......aalagaan ang ang aming padala ..........hangang salita lang pala.......sino pa kaya ang magtitiwala sa inyo kung maraming tao ang niloko nyo....
ReplyDeleteitong kargo na ito ay magnanakaw.......pare pareho tayo ng karanasan sa inutil na kargong ito abscbn pa naman ang pangalan....mga bobo ang nagpapalakad d2 kaya pagong ang serbisyo....sino ang di mabubuwisit sa serbisyo ng starkargo na ito pinapaikot ikot nila ang tao.....starkargo inutil na kargo ito....
ReplyDeletedapat maireklamo ang starkargago na ito......nagbabayad tayo ng tama tapos bbitinin nila padala....para mabigyan ng leksyon ang inutil na kargago na ito....bulok ang serbisyo..sa ABS-CBN STARKAR"GAGO" TANG INA NYO.....SA LAHAT NG NAGBABALAK MAGPADALA D2 SA KARGONG ITO,BABALA NA SA INYO ITO...MASAHOL PA SA NA VIRUS NA COMPUTER ANG SERBISYO NILA,HANAP N LANG KAYU NG IBANG KARGO WAG NA D2 LIBO NA ANG NAGREREKLAMO SA KANILA DI NILA BINIBIGYAN NG AKSYON,THIS ABS-CBN STARKARGO IS BULLSHIT.....DAMI NA NABIKTIMA ITO.......
ReplyDeleteI DELIVER NYO MGA BOXES NAMIN MGA GAGONG STARKARGO..................WAG NYO ALAGAAN SA WAREHOUSE NYO MGA PADALA NAMIN IDELIVER NYO MGA GAGO.......MGA INUTIL...O KAYA BAKA NIREREBISA NYO MUNA MGA LAMAN BAGO NYO IDELIVER??????????????
ReplyDeleteSame sentiments, I am SO DISAPPOINTED with STARKARGO. I sent two boxes October 4,2010. My first box arrived 2nd week of December. I am still waiting for my other box. Everytime I call the number in the Philippines, they kept on telling me na they are still going to follow up on my 2nd box.
ReplyDeleteI am leaving again for the US January 2011 (first week). Good luck na lang kung dumating in time. My aunt sent her package via Charity Cargo from Hawaii last November and super bilis andito na agad. Hay! Ill NEVER EVER USE STARKARGO.
abscbn starkargo---assholes.......nirerebisa pa yta mga boxes bago ibigay sa receiver.....mga gago,ideliver nyo mga boxes namin bago kmi mabuwisit ng husto at ipatanggal namin lisensya nyo mga inutil........mga mandurugas......
ReplyDeletepasko na ala p dn box.......sobra n cargo na ito,binibitin nila mga padala....kung sino mang taga abscbn starkargo makabasa nito,mga putang ina nyo ideliver nyo mga padala nagbabayad kmi ng maayos ayusin nyo trabaho nyo mga inutil kayo....wag nyo ariin ang di sa inyo.....mga magnanakaw.......
ReplyDeleteABS-CBN Star Kargo is your one-stop shop for all your door-to-door shipments from the U.S. to the Philippines. With its dependable service, competitive rates and prompt delivery, Star Kargo offers customers the best cargo service.MGA PUTANGINA SINUNGALING....WAG MANIWALA D2...INUTIL ANG STARKARGO....HANGGANG NGAYO ALA PA NADEDELIVER 2 MONTHS NA...TANG INA KAYUNG MGA STARKARGO .....
ReplyDeleteAkala ko ako lang nagreklamo sa Star Kargo dami pala. Last na box na napadala last November pa then natanggap nila last Friday pa January na ngayon.Eh sobra 2 months sya bago nakarating at saka iba na daw hindi na puno parang kinuhaan sya. Eh noong pinadala ko sya punong2x.
ReplyDeleteNag call ako sa pinadalhan ko sabi nya na may ibang boxes daw dati na sinunog dahil nahulihan ng baril. Kaya ngayon parang ayoko nang mag send ng box sa Star Kargo.
We had the same experience with star kargo. My dad sent the box last week of December 2010 and tried SK for the first time as he was under the impression that this is a reputable company..kasi ABS-CBN nga. Unfortunately, we received the box mid-March 2011 na and we're not used to it coz normally, 45-60 days max lang andito na sa Pinas yung package--regardless of the season. I told my dad not to use this company's service again as it made us all worry about the status of the box! Buti lang sana kung hindi importante yung mga laman. Well, kahit pa nga hindi ganun ka-valuable ang ilan e it is still priceless para dun sa receiver.
ReplyDeleteHello, I thought I was the only one having a problem with Star kargo. We've been using Star Kargo for almost a year now. I dont know if im just being lazy to look around for another cargo company or is it because im still hoping that my cargo will get there on time someday since its ABS-CBN, Star Kargo. WRONG! I send boxes every month sometimes even every week and i always have the same problem. First, when ever i call the customer service department dont even have an answer to where and why the cargo are being delayed. I dont think they train the customer service representative right, if you call them same day and you get different reps they will also give you different information. One time i got so mad since my cargo was almost a month late so I requested to have a supervisor call me, well a day later i never got a call and when i called i was told that they couldn't call me back because they "dont have access to call out" and during that time I was in the philippines. Imagine an ABS-CBN company have no access to call out. Wow! I then finally talked to a supervisor name "ERIC GATCHALIAN". OMG instead of him calming me down he got me more upset with the way he answered me and the reasons he gave me why my cargo was so delayed. I also contacted someone here in the Redwood City office and talked to a supervisor name "PIA PALPALADO", again she got me more upset and towards the end of the conversation or my complain she told me that the next time I used a bad word they will not entertain me anymore and that I should look for another company to use (by the way the bad word she said that I said was when I said that their advertisement was full of shit!!!) I was also given by another customer service rep a contact person here in redwood city to send my complain her name is "MS. OLIVIA DE JESUS", i left several messages to the customer service rep and they said they will relay the message and even emailed Ms. De Jesus, again no reply no call back. Just recently i sent a few boxes i was given different dates of arrivals June 19 and June 29 when i finally called June 30 i was told it was just released from the customs and will deliver it bet july 2-3, (by the wat after all my complains all they can say is they have me in their priority list. It doesnt seem like it is) when I told them its not acceptable i got a call back saying they will deliver it that same day (June 30) my consignee waited all day until around 7pm she finally txted one of the wherehouse person name "Sharon" 3 hours later she replied by saying the delivery truck broke down and they cant deliver it that day. Imagine they didnt even call or txt to let my consignee know that they are not going to make it that day. Another frustrating encounter was when I called to Redwood City office just so I can have someone to complain to but I was told that they cant do anything because that department is in the philippines and they will just call me and give me a contact person there to complain. Oh not just that I got a voice message saying that my Cargo has been delivered this was 2am in the philippines when around 1230am i was still talking to my consignee and I know for a fact that my boxes wasnt delivered yet. I wanted to call TV Patrol for BAYAN mo IPATROL mo but hey what are they going to do Star Kargo is an ABS-CBN company so maybe I should go to a different station so they can broadcast how bad of a service this company is giving their customers.
ReplyDeleteAkala ko ako lang yong victim ng starkargo na yan. Hay nako poor talaga yong service nila imagine almost 3 months bago dumating yong box ko na pinadala. Pagdating ay naku dina puno at iba na daw yong kulay ng tape sa top at maluag na. Yon pa naman yong punong2x na pinadala ko at ang masama pa na victim nila yong box nga agent ng Starkargo dito sa place namin. Nag reklamo yong agent kasi open na daw yong box nya na hinatid walang action sila.So beware talaga kayo sa Star kargo kon ayaw nyong ma biktema.
ReplyDeleteDEAR EVERYONE,
ReplyDeletePLEASE TELL ME A BALIK-BAYAN BOX COMPANY OR FORWARDER FROM THE TIME OF PICK UP AND DELIVERY TO DESTINATION THAT WILL REACH MANILA DESTINATION FOR ONLY 45 DAYS, LUZON FOR 45-55 DAYS, VISAYAS FOR 60 DAYS AND MINDANAO FOR 60-65 DAYS?
THERE IS NONE! YOU HAVE TO KNOW THAT IT IS NOW NORMAL TO HAVE YOUR PACKAGES TO BE DELIVER FOR 3 MONTHS OR LESS. NOT 2.
DON'T BLAME THE COMPANY SOMETIMES YOU HAVE TO VERIFY THE REAL AND OTHER POSSIBLE REASON. (YES, I AGREE STAR KARGO IS NOT A GOOD COMPANY). HERE IS SOME REASON TO THINK ABOUT.
1) IF YOUR PACKAGES WERE SENT THRU VILLAMAYOR ENTERPRISES (HE USED TO BE STAR KARGO AGENT)NOW HE GOT THE TRUST OF MANY OF HIS SUB-AGENT HE DECIDED TO SEND HIS BOXES ON HIS OWN (YOUR BOXES WAS NOT SEND THRU STAR KARGO BUT SOMEWHERE ELSE) AND CO LOAD WITH OTHER BIG COMPANY FOR BIGGER PROFIT.
2) SOMETIMES YOUR AGENT OR SUB AGENT SENT YOUR BOXES TO THEIR COMPANY BUT ISSUED A POST DATED AND SOMETIMES END UP BOUNCED CHECK THIS CAUSE DELAY ALSO FOR YOUR PACKAGES. SHIPPING COMPANY WILL NOT DELIVER YOUR BOX UNTIL THEY ARE FULLY PAID.
3) WEATHER IN BOTH COUNTRIES.
4) ONCE AGAIN IT IS NORMAL FOR YOUR PACKAGES TO REACH DESTINATION 3 MONTHS OR LESS.
ALWAYS MAKE SURE THAT YOUR AGENT NOT COMPANY HAD THE MONEY TO PAY YOU IF SOMETHING HAPPEN TO YOUR PACKAGES.
I HAVE A BAD EXPERIENCE FROM VILLAMAYOR ENTERPRISES I WILL NOT TRUST THEM NOR HIS SUB-AGENT TO SEND MY PACKAGES, NOR BUYING ANYTHING FROM THEM.
I also had the same problems with Star Kargo.
ReplyDeleteI had 2 BB boxes picked by their agent from my house in Phoenix, Arizona on Feb. 15, 2012 to be delivered to Greenhills, San Juan City, Philippines. The agent said it will be delivered in 45 days and the expected date is April 1, 2012. I wondered why it will take 45 days while the other forwarders can do it in 30 days. I have used UMAC forwarder here in Phoenix last Christmas season and it took them only 35 days to deliver on a heavy season so I wondered why Star Kargo would take 45 days. Giving them the benmefit of the doubt and felt that the agent just wants to play safe and quoted 45 days to give allowance for delays, I let it go.
On the 41st day, I emailed the agent and my son in Greenhills if the Boxes have been delivered, my son said NO, and the agent promised once again that it will be delivered April 1, 2012. on April 2, 2012, the Boxes are still undelivered and my son called their Manila office to inquire, but the office in Manila said that they still have no idea where the boxes are. Earlier, the agent emailed me that the boxes are already in Manila and the only problem for delivery is it is raining in Manila which I later found out from my son is not true and its even hot in Manila. Another alibi by the agent and not really telling the truth about the real problem. This is the first time that I encountered such problems in BB boxes since I am sending them almost every other 2 months even while we were in California using a lot of different forwarders but not Star Kargo. If you don't want to be a victim try using other forwarders, and I can really vouch now for UMAC forwarders here in Phoenix, Arizona, and Atlas Forwarders in Northern California.
Hi,
DeleteDo you have a number of their manila office? If you could be so kind to send the number to me. I am also waiting for a balikbayan box. I was tracking the box through their website but it is not updated.
Thanks.
Kung alam ko lang..Buwisit talaga...Pinadala ko November 2011..Ngayon April 2012 wala parin...mag 6 months na...Dapat ipabalita yan sa GMA..
ReplyDeleteKung alam ko lang..Buwisit talaga...Pinadala ko November 2011..Ngayon April 2012 wala parin...mag 6 months na...Dapat ipabalita yan sa GMA..
ReplyDeleteYOU CAN COMPLAIN HERE...https://www.ftccomplaintassistant.gov/
ReplyDeleteMe? Got the package after more than 2 months and a lot of stuffs been missing. the whole side of the box been mutilted by the cutter and retaped. ang alibi ng nag deliver, Inayos nga lang daw nya yung Box dahil kumalat daw ang mga laman nito. nag reklamo sa nag deliver na R&M Forwarder dito sa Iloilo, pinasa ako sa Skyland Brokerage Inc na sub agent ng Star Kargo then pinasa ulit ako sa 1-866-STAR-555.
ReplyDeleteI guess it stops there.
No more actions to give.
Pasensyahan dahil nagtiwala ka sa kanila.
TSk! Tsk! Nagtiwala pa nmn kapatid ko kse ABS CBN.. magdadalawang buwan na wala pa rin yung package nmin. sabi 30-35 days daw from California. Bwisit!
ReplyDeleteIf I only did a little research about this company Starkargo. Two months na wala paring balita in transist pa daw, and sound like they don't even know kong nasaan na ang mga box ko. Never na akong magpapadala ulit na using this company. Very poor service, and the telemarketers were no help at all. They are only there to take your information over over again. EXTREMELY Poor service!
ReplyDeleteYung Atlas ang ginagamit ko, 40-45 days ang delivery, good communication pa at internet tracking. Sinubukan ko starkargo, big mistake! Walang sumasagot sa contact sa Pinas, 2 months na wala pa ang package! Yung local contact, pangako nang pangako, next week nang next week, wala naman, can't deliver on promises and package! @#>?<&&*()_%$#@! Don't use it, I will never use them again! Natatakot pa ako ngayon, meron palang nawawala sa ibang box. Balik ako sa Atlas!
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